In the list, double-click the user's primary mailbox. Or, on the Tools menu, select Options, and then make sure that both the Use the MBD_ONLINE flag when calling OpenMsgStore check box and the Use the MAPI_NO_CACHE flag when calling OpenEntry check box are selected. If the user doesn't have an online mode profile, create a profile.
You will not know which solution applies to the user until you start troubleshooting by using the steps in resolution 1. Depending on the scenario, you may have to use the steps in resolution 2. To resolve this issue, start by following the steps in resolution 1. This can occur if the Receive folder for the message class was changed to the /Schedule folder or if the PR_RULE_MSG_PROVIDER property of messages that have as message class of is set to Schedule+ EMS Interface. This issue occurs if the meeting requests were processed incorrectly in the user's mailbox and they get delivered to the user's Deleted Items folder instead of the Inbox folder or the meeting requests were processed incorrectly as if a delegate was set up.
In this scenario, the user does not have a delegate set up. However, tracking information for the meeting is updated in the user's calendar. When the user creates a meeting request, the user doesn't see meeting responses from attendees.However, the meetings appear in the user's calendar as Tentative. The user doesn't receive meeting requests in their inbox.
A user experiences one or both the following symptoms in Outlook:
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